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Verizon Support Ticket - Company error needs to be corrected immediately

Verizon Support Ticket

Company error needs to be corrected immediately

Created By: impishme's Picture impishme Last Reply: impishme's Picture impishme
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

You've screwed up my account numbers, and canceled our services. Our account has been suspended for nonpayment for the past four days due to YOUR errors. Contacting Customer Service is a joke. You've received over $800 from me for service over the past six months, and SENT ME A REFUND CHECK OF $157 dated 9/15/10. Do I sound like a nonpaying customer???? Is it really this difficult for your company to correct their own mistake??? My husband has a home business, I am a teacher, I have a student in college, and a senior in high school. We are all VERY dependent on the use of the computer for our careers/educations. We have no home phone service, no Internet, and no television service. This is COMPLETELY UNACCEPTABLE. I've tried multiple times to contact a supervisor, but apparently they don't exist in your company, because no one can seem to ever locate one, or transfer a call to one correctly. My patience with your company has run out. If anyone cares to bother to contact me, my home number is 9098861697. You can't prank me, as the stupid phone doesn't work, but you can access my info from it, and call my cell. I've left it plenty of times. I don't really expect any response, so I'll plan to post negative press about you everywhere possible, including with the BBB, until I do. I think there might even be a class action lawsuit in this for some greedy lawyer, if only to get all of those of us who are beyond disappointed with your service out of our contracts, and reimbursed for our losses.
We'll see if I even get a response.


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