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Verizon Support Ticket - Billed after I suspended account WITHOUT BILLING

Verizon Support Ticket

Billed after I suspended account WITHOUT BILLING - wireless and internet

Created By: bugnutz's Picture bugnutz Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 5 years ago
Department: N/A Replies: 1
Product: wireless and internet

Subject: Billed for data usage after I suspended my account.

Message: In March of 2012 I suspended my Verizon Wireless Wireless Broadband (aircard) account via my online account access. My contract had expired in 2009 and I was paying month to month for the same aircard device.

At the time I suspended my account, the bill was paid in full with no balance owed. I opted to suspend the service WITHOUT BILLING while I evaluated another service provider.

Apparently Verizon Wireless failed to actually suspend my account, however, and now is reporting a collections account on my credit reports claiming that I owe $449. However, Verizon Wireless also did not send me any additional billing statements or emails about a bill after I suspended my service. (I also was not expecting any.)

Now however, Verizon Wireless is reporting this alleged debt and have "verified" it with the Equifax, Experian and Trans Union. I have sent letters about this and receive completely obtuse and irrelevant correspondence in response. I have not been able to reach anyone by phone at Verizon Wireless Customer Service because I do not have a Verizon Wireless "telephone number" to enter into the programmable phone que.

Immediately delete this false alleged debt from my credit reports. I do not owe Verizon Wireless any money. I had to sue Verizon Wireless once before in order to resolve billing issues, and I won that case, and yet here you are pulling the same stunt all over again. Although I hope it will not be necessary to bring this to court to resolve it again, I am certainly not intimidated by the prospect of doing so.


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