I see Verizon hasn't changed at all since I had them. I cancelled and refused to pay the final bill which of course was wrong,in fact my bill was never right from the day I signed on thus the reason I canceled. This went on for 6 months and me calling every month being told not to pay that months bill because it would be corrected the next month and you guessed it, it never was. I won't bore you with all the facts but I did email the CEO 4 times and never got a response. In my last email to him I told him I now understand why his customer service was the way it was, if he didn't care about reponding to his customers why should they. I am back with Brighthouse and will never return to Verizon no matter what low price or deals they have. I laugh when I see commercials on TV saying that JD Powers rates them #1 in customer service. My account has been turned over to a collection agency that I have no intentions on paying only that part I know I am reponsible for.
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