Had used them for a while now and had problems with my internet. needed to make an appointment and next available day was in 2 weeks. one day before my appointment i get a call stating there was a problem with my account and had to wait an additional week. time frame was between 8-12. the day came and i waited and waited. 2pm comes around and no one shows. called them up and they told me he will be there in a few hours. 6pm rolls around and still no one shows. they gave me a next day all day appointment. i waited again the next day till 6pm and no one shows up. called them back and they claimed they will call me back. i get no call. the next day im at work and mom calls me up from home telling me the guy is here. I get him on the phone and explain the problem with the internet not working. he tells me yeah yeah yeah i know what the problem is. when i get back home later that day, the internet still had problems but now my upstairs phones arent working. how stupid is this guy u sent me and why did they send him out without telling me he was gonna be there? called em back up and told them i wanted to cancel cause they suck in all aspects. i was given an option to either cancel and pay the fee or they will credit me for 2 weeks. i opted to pay the fee and switched over to time warner. havent had a problem with either service or installation. ohh and the price i was quoted over the phone was exactly what showed up on my bill as opposed to verizon where the bill was hiked up 50 dollars vs the quote i got over the phone.
« Go back to the company page
Share This Comment
COMPLAINTS RESOLVEDThousands of Businesses of all sizes and millions of customers use MeasuredUp
It's free and easy to put MeasuredUp to work for you