I changed my phone service to add one line for my mom, and purchased new phone's for my mom and myself as well. I took a day of work to sign for the phone's. I receved my phone by way of Fedex but not the phone for my mom, after one hour 23min of being pass around by Verizon customer care rep's i was told that the sales rep did not place the order for second phone...It's been a week now still no phone...Scream!!!
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