Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Verizon Complaint - Verizon Wireless - Verizon Wireless Customer Service
Verizon Complaint

Verizon Complaint

ADVERTISEMENT

Verizon Wireless - Verizon Wireless Customer Service


Verizon 's customer service rep assured me I could merge my iPad's account with my cell phone account and I would save money. I asked if I would have to pay an activation fee, and she insisted I would not because my iPad account already was active. So I agreed.

My first merged bill arrived, and there was a $35 activation fee.

So I called to correct the error. The new customer service rep refused to reverse the fee, saying it was a legitimate charge.

I asked for a supervisor, and customer service supervisor "Michael" employee number V0PIM23 also refused to reverse the fee. He said that even if Verizon's original representative had promised me there would be no activation charge, it didn't matter. He said that my contract with Verizon, which I apparently signed 15 years ago, disclosed that fee.

Apparently Verizon thinks it is perfectly OK to lie to customers on the phone, and then charge fees the customer was promised would be not be charged.

I will never "activate" another thing with Verizon.

Beware such bait-and-switch tactics by unethical companies. Verizon Wireless apparently does not value me as a customer, despite my 15 years of loyal business.

Bad business practices like this need to be punished, so I'm spreading the word: Do NOT believe anything any Verizon Wireless representative tells you because they will lie and you will be stuck paying more than you were told you would have to.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Verizon
SUBMIT a ticket
for Verizon
WATCH videos
for Verizon
More Verizon Reviews and Complaints MORE reviews and complaints
for Verizon

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Verizon reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team