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Verizon Complaint - Unhappy customer
Verizon Complaint

Verizon Complaint

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Unhappy customer


I have been a Verizon Fios customer for at least 12 years. I am not going to threaten to change to a competitor. I am very pleased with my picture, phone and internet. I am not happy with how a problem I had was handled. I was having pixelation on random channels. Customer service sent me a new box. Still had the same problem. The second phone call for help resulted in a service agent coming to my home and checked the connections and replaced the outside box. Still had the same problem. Third phone call resulted in another service agent coming to my home. The TV was working when he arrived but random stations were still having pixation problems. This service man went into the attic and said the original cable was bad and it would cost me $65,00..Now keep in mind that I pay for inside wiring every month. He went back in the attic and said he could not replace it for several reasons -- did not have the correct tools because Verizon didn't supply them -- the builder did a bad job --the attic was unsafe. By the time he left my home I had no TV. He said this was due to him moving the cables and making them worse. I was not a happy person. I spent 45 minutes on the phone with a supervisor to no avail. I ended up calling my electrician which cost me $100,00.. The electrician replaced the cable in less than a hour.

Needless to say I am not a happy FIOS customer any longer.


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