Verizon Complaint

Verizon Complaint

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No Internet for a week/Awful customer service - FIOS internet


My internet at home has not been working since Thursday 8/3, called and spoke to a rep, James who promised a new router would be delivered that Saturday 8/5 as well as his supervisor would call and follow up with me. Not only did the router not show up but I never received a follow up call either. I called again and spoke to supervisor Andrew who told me I was misinformed, and the new router wouldn't arrive until Tuesday 8/8! (BETTER EDUCATE/TRAIN YOUR REPS, VERIZON !) Tuesday night the router arrives, and still same problem, internet is not working. (CLEARLY THIS ISNT A ROUTER ISSUE) Called again on 8/8, spoke to rep, Jay who said a tech will be coming out on 9/9 between 1-5 pm. Today, 9/9 I called and spoke to rep Angie who confirmed the rep will be there between 3:45 - 4:45 pm - so I made arrangements to leave early from work. It is now 5pm and of course NO REP! I called yet again, and spoke with Chavonne, who informed me the tech should be here between 6 - 7pm! Now that I have already left work early!!! Seriously?! I understand you are busy, we get it, however when you promise me a tech will be out between specific timeframes, and I leave work early, I expect for you to follow through! The worst customer service and follow up. Completely unacceptable and unprofessional. I am extremely dissatisfied with Verizon Fios Service!


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