Verizon Complaint

Verizon Complaint

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Fios TV Internet packages that don't exist - Fios TV, Internet and telephone


I signed up for Verizon Fios at a rate of 74.99 it was supposed to be an addition to my Verizon home phone service of 34.00. Got a one time bill of that, after that it went to 94.99 plus taxes. then I started not getting monthly bills but some quarterly bills that were over 500.00. Got laid off, had major surgery and continued to fight with them through the contract termination. I was laughed at ridiculed and abused by Verizon customer service agents. I complained loudly and bitterly about bate and switch. I was promised that if I re-upped it would be better, the visa cards etc and price lock in would come. It did not. I could not get them to lower or adjust rate and they constantly sent me and advertised the same , exact same package I had for way less and I was constantly told IU could not qualify it! Finally I could not pay mortgage and Verizon-it turned out to be more! Now I have no phone and internet and it will take me a minute to pay off this ridiculous amount they over charged. But I can go to Comcast and have the exact same package for $1,000 less! I will never ever use anything Verizon. I canceled my cell phone service and refused to use it for work! I know that as a customer they will not miss one, but no one deserves t o be treated this way!


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