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Verizon Complaint - Exorbitant phone call charge
Verizon Complaint

Verizon Complaint

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Exorbitant phone call charge


I have been charged $300 for a couple of international calls that I made. The effective rate is almost $3 per minute. Verizon fios would not budge. This is clear cut rip off and taking advantage of unsuspecting customers. I have always used third party calling services for international calls. Somehow this time it went through verizon network.

I never wanted international dialing facility on my plan but I guess this is how the evil corporations make money; by giving you something you don't want/ need or request. Then they wait for one ocassion when you fall in their trap; which I did.

Well, this is to alert lot of other unsuspecting folks. I have already started my process of getting Direc TV, Vonage and comacast to replace the useless fios bundle I had.

Hope I never have to be a verizon fios in my life; as long as there are choices, I am staying away from verizon.

They can have my $300; as if their stock would shoot up! no way with such evil practices and customer service would they thrive.

They have proven to be penny wise pound foolish...they have my $300 but would lose $185 a month that I paid them each month for the triple play bundle.


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Comments


Linda7z says: (8 years ago)
 0
I have the same experience with rate close to $3 per minute. It IS a rip off. And the customer service refused to do anything on it! Verizon simply doesn't care about customers!



Linda7z says: (8 years ago)
 0
I had the same experience as well. The customer service refused to adjust down the rate they charged (almost $3 per minute). They really don't care about what customer feels. And it IS a rip-off.



info411 says: (8 years ago)
 0
If you used a dial around (1010#) then you would not have been billed by Verizon's Network. And if it were the case you could have obtained a call list detailing the time and dates and duration of the calls that if would have matched your bill would have been adjusted. Also for your information Verizon has an option that if you call and made international calls they can click the option in billing for the international call details and it will tell them time, date, how long before the bill prints.




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