Verizon Support Tickets All Reviews

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Verizon Reviews

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  • Billed after I suspended account WITHOUT BILLING

    Subject: Billed for data usage after I suspended my account. Message: In March of 2012 I suspended my Verizon Wireless Wireless Broadband (aircard) account via my online account access. My contract had expired in 2009 and I was paying month to month for the same aircard device. At the time I suspended my account, the bill was paid in full with no balance owed. I opted to suspend the service WITHOUT BILLING while I evaluated another service provider. Apparently Verizon Wireless failed to actually suspend my account, however, and now is reporting a collections account on my credit... More...
    (Mobile Phones)
  • Extortion

    I was a 5+ year customer of Verizon Wireless with as many as 6 concurrently active phone lines in my name. Using the conservative estimate of $300/month, I have paid VZW in excess of $18K, during the life of my contract with them. Over that time, I have always paid my bills (admittedly, at times late) and have never resorted to lodging a formal complaint such as this. However, in December 2011 I reached the point when I decided to no longer subject myself to their deceptive practices, took my business elsewhere and asked for arbitration on the outstanding bill. They have not met their... More...
    (Mobile Phones)
  • Verizon HSI completely gone

    After months of connectivity issues with HSI, a visit by a Verizon tech, who confirmed that the DSL connection and the modem are not the problem, a "takeover" by a phone tech, who reconfigured my MacBook Pro (which didn't solve the problem.) and continued calls to the "technical support" line,(1-800-837-4966) nothing has helped. Yesterday, my link (gateway) completely disappeared. Nothing. It's gone. Reported it today to a guy in Mexico, who promised to "pass it up the line". I've done that before, and nothing happens. More...
    (Internet - Sponsored by DIRECPATH)
  • Confusion with payment for internet

    Dear Sir/Madam, We have got multiple problems and a confusion with payment for internet service provided by Verizon. Our address is: 1521 12th street North Apt 5, Arlington Virginia. Zip code 22209. Tel: 703-812-0374 and 571-431-2481. We use only internet and we pay always on time. The problem is when we came to the USA as new immigrants we did not have SSN and our friend Mr.Vitaliy Kim opened an account with Verizon for us. Then we asked Verizon to close his account and we paid regularly from Verizon internet site. We paid to the account 9548005302. We always paid from this account... More...
  • Poor Billing

    On Feburary 23rd of 2011, I had eight lines of cellphone service with Verizon. There is a 5 line per contract max, the supervisor came on the line and told me that I discontinue three lines of service and that the early termination on all three lines would be waived for a total credit amount of $745.00. In November 2010 I purchased 2 LG Cosmos phones. The promotion on these phones was that the phones were $50.00 with a $50.00 mail in rebate with a new two-year agreement. So I went ahead and opened two lines with two new two year agreements. Instead of being charged $53.00(with tax), I was... More...
  • Verizon cell phone charges review

    verizon customer service represenative accepted a request from my wife 12-10 2010 to change plan from 750 min to 1400 min plan and told her it was taken care of...January 7 2011, my wife recieved a bill for $600.00 and now verizon customer service says that they have record of my wife calling in 12/10/2010 and talking about the plan but said nothing about her wanting the new plan of 1400 min limit, This after the rep on 12/10/2010 saying everything was ok. More...
    (Mobile Phones)
  • Company error needs to be corrected immediately

    You've screwed up my account numbers, and canceled our services. Our account has been suspended for nonpayment for the past four days due to YOUR errors. Contacting Customer Service is a joke. You've received over $800 from me for service over the past six months, and SENT ME A REFUND CHECK OF $157 dated 9/15/10. Do I sound like a nonpaying customer???? Is it really this difficult for your company to correct their own mistake??? My husband has a home business, I am a teacher, I have a student in college, and a senior in high school. We are all VERY dependent on the use of the... More...
  • Customer Service

    I have not had my phone working since Monday July 12th, I called Verizon to schedule a repair and was told the problem was outside and a representative would come out on Thursday (once again my issue started on Monday). On Thursday I get a phone call from the Verizon Rep who asks if I'm home, where I proceed to tell him that my problem is outside why would I need to be home. I come home from work that night and surprise, surprise the phone isn't working. I call Verizon again, and they tell me that another representative has to come out to finish the job and they would be out on... More...
    (Repair Services)
  • Delay setting up service

    I recently moved my office from the 9th floor (Ste 950) of 100 Wilshire Santa Monica, CA 90401 to the 19th floor suite 1845. Our new numbers are to be 310 260-9060-9064. Service was to be install on June 7, 2010. I preferred Verizon for the complete install because in the past when service went out, Verizon blamed the private installer in the building and the private installer blamed Verizon. I want' Verizon to assume full responsibility, and our contract with Verizon so provided. When the installer from Verizon arived he simply attached the lines to the building and made no attempt... More...
    (Legal Services)
  • Corrupted Drivers

    Verizon Expert Care suckered my wife into letting them "tune up" our computer. What resulted is a computer that no longer has access to the internet and we believe it is due to the fact that they corrupted our drivers. Verizon Expert Care blames it on a virus and will not roll a truck. The technician was supposed to call us when the tune up was complete, he did not! I have bounced from one person to another with no resolution. When you talk to their overseas personel you can barely hear them and the delay is terrible - so bad it makes communication a joke. Verizon is in the dark... More...
    (Internet - Sponsored by DIRECPATH)
  • No phone number

    Verizon FIOS Ridiculous Experience To whom it may concern, I believe this to be one of the worst experiences in my lifetime as a consumer. It all began as a simple pledge by your company to make everything easier, better and quicker by bundling three services into a single plan (internet, television and phone). The idea seemed so simple that I decided to part ways with companies that I have dealt with for years for Verizon’s promise. That’s when everything went wrong. If I could only have a do over and go back to the way things were, I would in a heartbeat. As I talk... More...
  • Dinged

    I just received a bill from a bill collector letting me know I owe Verizon 43.50. A year ago I signed up for a bundle from Verizon that included TV, phone and internet. However, Verizon and Directv were unable to install the requested services. I canceled within three days. I called Verizon sometime that week to make sure everything was on the up and up and that our contract was over. They said YES, everything was settled and I thought that was the end of it. Let me repeat, I never had phone service or anything working in my home. However, a year has passed and I get a bill collector... More...
    (Cable TV)
  • Service

    When a tree landed on my Verizon lines during a snowstorm, cutting off all Verizon cable, Internet and phone service, the technician the company sent claimed that he was unable to repair the lines because they were mixed in with electrical lines. The electric company rep. reported that this was not true, they were all Verizon lines. When I called Verizon again, they scheduled a technician to come out, but he never showed up. When I called again, it turned out that no technican visit had even been scheduled. I have now been without service now for two weeks, and am now being told that a... More...
    (Cable TV)
  • Verizon's double standards

    On May 2009, I moved out from my old home and on June 1, 2009 I moved to new location. In that period I spoke with one Verizon's representative about my moving and requested my basic FIOS service to be moved to my new location in same town. On 25 June 2009 I canceled my FIOS old services and got new service in my new home. On 8 September 2009, I received bill relating to my old address, in the amount of $262.50 payable by Oct 5. On 23 September 2009 , I received another confusing bill in the amount of $185.87. On 21 October 2009, I spoke with Verizon representative who evaluated my... More...
    (Cable TV)
  • 1725

    Did you know that by just upgrading your FIOS internet speed RESTARTS a new contract. The VIOS rep may fail to tell you that. Just a simple upgrade in your internet speed restarts another year contract. THE REP NERVER TOLD ME THIS.... WHAT A RIP OFF. I only found that this out when I was planning to drop FIOS service very deceptive practice. The sneaky service rep offered to let me out of the contract if I agreed to a $175.00 early termination feed. More...
    (Cable TV)
  • eMail

    On 2 December 2009 I moved my internet service from Earthlink to Verizon Fios. The product seems to be good but their automated Spam block has chosen to block email sent to me via an organizational server, (Vietnam Helicopter Pilots Association). Without any notification to me, they blocked and once I found out, by accident, of the spam block, I started trying to remedy the problem. I submitted to forms to their "Whitelist" a week ago, nothing. I have called and talked to customer service reps and their supervisors, nothing. Thursday night I spent over an hour on... More...
    (Cable TV)
  • verizon fios tech & accounting

    I have already submitted to disability lawyers, disabilty center for disabled,state Rep, Middlesex news and my Pysch. when meds were up due to tech support hangup and accounting adding extra money due to their error. Tech support english very bad. I have his hang up and words on answering mach. I thought I would record as they always blame a persons computer. My security was not active. Two neighbors witness and tried to paste. They need to teach tech's coustomer service especially with disabled people. I have been disabled since 1984. On many med' more due to tech.... More...
    (Cable TV)
  • can't get fios installed

    alright verizon came to my apt. building, mind you there are only 6 apts to install the ont on the outside and run the line from house to pole, ok that was all done in the middle of July. was told by the tech wait 30 days then we could start ordering fios service. 30 days have come and gone, called verizon to find out what was up cs rep told me that our address hadn't been put in the system, ok that was in august. so i called verizon again was told the same thing, called two days later spoke to cs rep was told she'll speake to a tech to get info into system and would called me... More...
    (Cable TV)
  • promotion deception

    In February I contacted Verizon to sign up for a less expensive phone service. The representative told me if I upgraded my internet service to FiOS and combined it with my phone service I would pay less. I would have the lower rate for a year with the option of renewing it for a year. I was obligated for one year. After 3 months my bill increased by $20/month, and I was told that was the length of the promotional offer. There is no way I would have knowingly agreed to a 3-month deal. I was mislead, and probably lied to. More...
    (Cable TV)
  • SLOW DSL Speed

    DSL Service download speeds vary at different times of the day. Very early in the morning and late at night I am seeing 1.0 mbps. During the day, I am seeing nothing above 500 kbps and sometimes much less (11 kbps). I have reported this to Verizon on June 14. It is now ten days later, many phone calls later, and I still have the problem. The Verizon speedtest report analysis indicates that during slow speed times, the connection is limited as much as 99.9% of the time by the network. Verizon does not have the bandwidth to support the traffic load, and is not providing me with the... More...
    (Cable TV)
  • Verizon Fios overcharged

    Text of letter sent to Verizon today: I have placed several calls to your customer service center related to a variety of billing errors on my FIOS account (referenced above), and to date one of them remains unresolved. After having FIOS installed on January 31, the first bill showed a charge of $139.99 for a wireless router that was to have been provided free of charge. On my first call to the customer service center I was advised that this was a "system-wide" billing error, and it would be automatically credited. I was further advised that a "claim" was placed... More...
    (Cable TV)
  • Poor service

    My mother got Fios a little over 2 months ago. It worked well for a while and then she started getting messages across her tv screen.I told her it was either the box or the box because it sounded like she wasn't getting the signal. They gave her every excuse not to send somneone out. The last time she was told it was her box.They told my 70 year old mother to return the box herself and set it back up herself. She told them she wasn't able and tried to charge her $80. This is your equipment.They told her they wouldn't charge her after she argued. When the tech came he said it... More...
    (Cable TV)
  • Verizon Fios customer service billing problems

    After repeated bills of $700-$900 A month over a year and a half. We droped you. You said you owed us $51 and some change. Now I've gotten more bills and sent to a collection agent. Said I did not return a internet box. Faxed receipt in several times they said ok our mistake no problem. We'll mail you a check. Then more collection people. Called they said that receipt wasn't good enough needed to go and get a new one from the store we returned it to. The manager said no and laughed as I'm leaving the store. Asked her to call billing and take care of this. She refused.... More...
    (Cable TV)
  • No HD picture

    I have Verizon FIOS TV service, with HD. It has been working for the past few months. Suddenly a few days ago it stopped working. In calling Verizon Tech support they say it happened due to a 'firmware' update on the Motorola Set-top-box that makes it not work with some TVs such as my Samsung. They say it is a known issue and simply closed the case without fixing my problem. I would like to have the support ticket open till my problem is fixed. They suggested an alternative (component cables) that is not workable for me. This service was working and suddenly it stopped... More...
    (Cable TV)
  • Refer a friend credit

    I refered a friend in November of 2006. All conditions of the referral have been met and verified. I have not received the credit as of today and I keep getting the runaround everytime I call to straighten out this matter. I feel that your company does not keep promises but makes them only to entice the consumer. When my contract expires in November 2009 I will be cancelling my bundle package and opt to go with the cable company. I have been a customer of Verizon for many years. You are a big corporation so losing one customer will have no affect on you and I don't believe that... More...
    (Cable TV)
  • Customer Service

    Wish t return a set top box- unlike Time Warner which would picjk up for free, Verizon wanted $79.99 or for me to deliver the box to an inconvenient location inaccessible in New York. Really Lousy customer Sevice and no ability to have a supervisor address my claim- so I suppose no customer complaints. More...
    (Cable TV)
  • No Phone

    On October 15, 2008 I asked that my service be transferred to a new address on November 24, 2008. On October 16, 2008 all service was disconnected. After 4 days Verizon TV and Internet (Fios) were restored at the old address. I still have no home phone and have been informed I will not have service until November 24, 2008. Meanwhile I have received two bills one for the old service and one for the new service. The Support Desk is unable to help. I was informed by the representative that 'this is a mess and I don't know how to solve it'. More...
    (Cable TV)
  • Loss of Extended Network, US Cellular

    As of Thursday afternoon (10/29/08) the 5 members of our Verizon Wireless family plan have not been able to access the extended network serviced by US Cellular. Multiple calls to both Verizon Tech Support and US Cellular have only produced the same song-n-dance answers. First it was 72 hours, then 2-5 days, now a supervisor is telling me 3-5 days with NO explaination as to what the problem is. Different Techs have told me that 1) it is an agreement issue between Verizon & US Cellular and 2) that it is a firewall issue. This morning a supervisor let slip that when an issue is... More...
    (Cable TV)
  • Service Degrading

    Verizon Wireless service has been degrading over the past couple of months in the West Highland Drive area of Guildrland NY. The dropped/missed call rate has risen to at 25% or so and call quality on connected calls suffer from audio drop-outs. Data services, like Web access are just about useless now and a Pix message rarely transmits and those that do take 15 minutes to send. I've sent this same complaint to Verizon Wireless via their web page last week, but no feedback has been received. More...
    (Cable TV)
  • Bad Installation Service

    Was scheduled to have Fios installed in a.m. of 10/28. Arrived at the house at 8 a.m., by 11:45 no show so called Verizon. Was told the installers would be at the house by 2 or 3 p.m. At 4:15 no show, again called Verizon. Was switched from one department to another several times, cut off twice, and eventually got a message "We cannot process your call. Please hang up." This was 25 minutes on my cell phone. I gave up and left the house. At 5:30 my husband received a call at work from the installer who was outside the house. He said he didn't receive his workorder... More...
    (Cable TV)


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