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Verizon Reviews

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  • Dishonesty

    I signed up for Verizon's bundle package last year for TV, internet and phone which states that the package was for two years. However, after the first year Verizon increased the rate to $10.00 more. I immediately called them and stated that a increase in the rate was not in the contract and it was binding for all parties. Verizon broke the contract and that is illegal. Therefore, because I did not receive any satisfaction form Verizon, my next step is to report them to the Attorney Generals office in my city!! Maybe all of you should do the same. More...
    dollmaker10's Picture   dollmaker10    0 Comments   Comments
  • awful costumer service

    I just spent 40 minutes trying to cancel my service because I moved to florida and the costumer service representative just in an very rude manner told me that the account needs to be cancelled by a supervisor and they were all busy and that I called too late because they are closing soon so they will call me tomorrow What kind of service is that? first of all you don't know why I have to call after hours, maybe because I work Second, don't you have enough personal to answer the calls that we have to spend 40 minutes before somebody says you are calling to late? and third... More...
    (Cable TV)
    gaudhy's Picture   gaudhy    0 Comments   Comments
  • No ethics

    Verizon is the most dishonest company,customers service is rude and unhelpful, beware Verizon add extra cost and change your to cost you more, I always pay on time for 5 years, last bill I pay and receive confirming email, money taking from my account, 2 weeks later Verizon say they lost the money and without notice shut the service off, my wife had to leave and pay 2 months to have it turned back on, only because my son disabled and at high risk and my mother is in the ICU with a massive stroke,had no choice, Verizon fault, I called and they could care less, Verizon is the worst,save... More...
    (Mobile Phones)
    Lawfrafra's Picture   Lawfrafra    1 Comments   Comments
  • It is Shit

    My time with Verizon has been all but pleasant. Their customer service is abhorrent and their offers are as enticing as a spiked dildo. However, I'm stuck in a contract with these people, so I'll be getting screwed over for a while longer. Here is a list of things I would rather do than sign up for another contract with them: Slide down a banister of razorblades into a pool of lemon juice. Make love to Danny Devito. Finally, get into a debate with Sean Spicer. The Verizon website is horrible, and then when you go to a store to have a person help you, they refer you back to the... More...
    (Mobile Phones)
    EmilyRaeBaker's Picture   EmilyRaeBaker    0 Comments   Comments
  • Dumb service u

    Never ever get a phone through Verizon they are full of crap none of the representatives know what they are talking about have had the same issue since November and no one has resolved my issue yet and I've had to call in over 10 times to try and get issue resolved still have not received my gift cards for promotion I was signed up for and they are not owning up to the mistakes they made to my account....I will never recommend anyone get service from them. More...
    (Mobile Phones)
  • No Internet for a week/Awful customer service

    My internet at home has not been working since Thursday 8/3, called and spoke to a rep, James who promised a new router would be delivered that Saturday 8/5 as well as his supervisor would call and follow up with me. Not only did the router not show up but I never received a follow up call either. I called again and spoke to supervisor Andrew who told me I was misinformed, and the new router wouldn't arrive until Tuesday 8/8! (BETTER EDUCATE/TRAIN YOUR REPS, VERIZON!) Tuesday night the router arrives, and still same problem, internet is not working. (CLEARLY THIS ISNT A ROUTER... More...
    (Repair Services)
    samin's Picture   samin    0 Comments   Comments
  • Cancellation of Deceased Mother's Telephone Service

    On August 19, 2015 I called to cancel service on 215-969-8825 because my mother passed away. The next day, I received an e-mail and boxes to my home address for returning equipment. I called Verizon to make sure they cancelled the correct phone number. I found out they cancelled my home account under 215-396-1866. I spent over two hours trying to get someone to straighten this out. I called at least 5 times. The 1st person I spoke to tried to help me for over an hour. He was going to set me up with new service which would leave me without service for 3 days, told me that it would... More...
    (Cable TV)
    sharon1111111's Picture   sharon1111111    0 Comments   Comments
  • wireless billing

    I have opened an online account and set up online billing and payments. For 3 months their site has changed my settings no paper bill no e bill when I get the late notice customer service can't help. Snotty! Now I am 10 days late and when I went on line to pay my May bill on 5/10/15 they gave me no other option except to pay for may and June otherwise they wouldn't take a payment. Only option is to call customer service which is sadly poor unless you want to up grade or buy a new phone. I'm not a late payer and it would be nice to have one person to look into this but I... More...
    (Mobile Phones)
    Brad68801's Picture   Brad68801    0 Comments   Comments
  • Mixed informatin, and poor customer service help.

    I wanted to signup for service. Walmart gave me one contract offer. Verizon outlet in Lockport NY gave me a different story about the same plan. I call customer service and after telling them what I was looking to do; Hung up on me. Called customer service again, Went through the whole thing again, and was transferred; "Not her department." Got a guy speaking a different language. So, I hung up! If this is the way the Verizon monkey house operates; I'll stay with my AT&T prepaid. No contract, Free text and pictures, No contract; Best of all!!!= NO STUPID IGNORANT... More...
    (Mobile Phones)
    SpellBinder's Picture   SpellBinder    0 Comments   Comments
  • Verizon mobile is an unethical, dishonest bunch of crooks!!!

    I was an addition user (add a line ) on my sisters phone plan (which she did not have a contract = no cancellation fee if she choose to leave.) After 15 months of pricy phone bills and minimum data I decided to go to sprint which offered better product. When I bought the phone I expressed to the sales person I DID NOT WANT A CONTRACT (over 4 times I verbalized it!!!!) He said ok & understood me fine. When I tried to get my phone number transferred to the new company they told me I had to be removed from my sisters plan (holding my phone number hostage, which I had for years before I... More...
    (Mobile Phones)
    sunnynreno's Picture   sunnynreno    0 Comments   Comments
  • Unhappy customer

    I have been a Verizon Fios customer for at least 12 years. I am not going to threaten to change to a competitor. I am very pleased with my picture, phone and internet. I am not happy with how a problem I had was handled. I was having pixelation on random channels. Customer service sent me a new box. Still had the same problem. The second phone call for help resulted in a service agent coming to my home and checked the connections and replaced the outside box. Still had the same problem. Third phone call resulted in another service agent coming to my home. The TV was working when he... More...
    (Cable TV)
    gorskipj's Picture   gorskipj    0 Comments   Comments
  • Verizon FIOA Set Top Box Return SCAM

    When we closed our Verizon account in June (due to a move) we were sent a box and a shipping label from Verizon to return our set top boxes. The shipping was required to go through UPS. We did everything we were told, kept our shipment tracking number and moved on with our lives. We paid our final bill without incident. Fast forward to September when we received a bill for over $1000 from a collection agency. No emails and no letters had been sent from Verizon although we had updated our information (we received our last bill in our new home). When my husband FINALLY reached a live... More...
    (Cable TV)
    MDGuckeyson's Picture   MDGuckeyson    0 Comments   Comments
  • Stupid wifi problem

    I hate verizon! First if all someone in my neighborhood acidrntaly used our address when they moved so they asked verizon in our address for our wifi to be terminated! And we soon found out and called them. The representatives at verizon we called told us different stories everytine we called. They said they will fix it but itts been more than a week now! We call them and they keep on changing the date! We tried to get other internet providers but they didnt offer internet in my area! We called them and i was incredibly angery! Did i tell u they have horrible people working at stupid... More...
    (Internet - Sponsored by DIRECPATH)
    Ihateverizon's Picture   Ihateverizon    0 Comments   Comments
  • Verizon Wireless Smart Rewards FRAUD

    I tried out Verizon Wireless Smart Rewards and have tried to use my points to buy Daily Deals and for Auctions.. On multiple occasions I have waited for the Daily Deal to become available and have watched the countdown clock reach zero and have clicked on Add to Cart and the majority of times Ive done that I have received errors, the item not being added to my cart, the website suddenly crashing and other issues such as those making it almost impossible to get the deal even though I have tried to get the deal the second it becomes available. I have called and complained multiple times and... More...
    (Mobile Phones)
    happyseed1980's Picture   happyseed1980    1 Comments   Comments
  • Smart Rewards & Selects

    The latest revenue enhancer from Verizon Wireless is Smart Rewards / Selects. Upon reading the Terms and Conditions, I discovered that signing up will expose your cell phone to a bombardment of texts and emails from third parties to whom Verizon will offer this marketing service. In doing this, Verizon will make use of my every move, physical and online, a creepy prospect perpetrated by creeps. Point 1: I don't do a lot of texting, so I pay by the text message. The last thing I want is to end up paying for the burden of being hyped on things I neither need nor desire by people I... More...
    (Mobile Phones)
    Dave928's Picture   Dave928    0 Comments   Comments
  • Verizon: sucks

    Since the beginning, Verizon has been the WORST cable provider I have ever dealt with. It took the technician at least 4 hours to get service installed on a home that the previous residents had the same service. The sound cut in and out like a helicopter noise until it would finally just cut off. You had to change the channel in order for the sound to come back on. And it wasn't the television, because it happened with both tv's. Of course it takes about 10 -20 minutes to get someone on the phone to actually discuss the situation because of you use the chat function on the... More...
    (Cable TV)
    mayamad's Picture   mayamad    0 Comments   Comments
  • Verizon in Rome Ga. Lied to us about a two year contract

    Verizon 805 Broad St, Rome, GA%u200E (706) 291-4408 - 2/27/2014 Joy Everhardt 51 Spring Ridge Rd. N.W Kingston, GA. 30145 Account Number: 218733272-00001 My husband and I have been with Verizon for many years. Our monthly bill used to be around $120.00 with unlimited everything. We went to Verizon in Rome, GA. to get new phones about three months ago. The young man that waited on us looked up our account and said that we don%u2019t use over 4 GB of internet service a month and if we agreed to that we could have the new phones free with a two... More...
    (Mobile Phones)
    Charles297's Picture   Charles297    0 Comments   Comments
  • Fios TV Internet packages that don't exist

    I signed up for Verizon Fios at a rate of 74.99 it was supposed to be an addition to my Verizon home phone service of 34.00. Got a one time bill of that, after that it went to 94.99 plus taxes. then I started not getting monthly bills but some quarterly bills that were over 500.00. Got laid off, had major surgery and continued to fight with them through the contract termination. I was laughed at ridiculed and abused by Verizon customer service agents. I complained loudly and bitterly about bate and switch. I was promised that if I re-upped it would be better, the visa cards etc and price... More...
    (Cable TV)
    dsgrntle87's Picture   dsgrntle87    0 Comments   Comments
  • basic phone

    Verizon told me I could buy a 3G phone to replace my 4G phone, and as long as it said "Verizon" on it, it would work. I bought the phone and tried to activate it. They said they couldn't acitivate it. 2 hours and a supervisor later and they still can't activate it unless I pay a fee to break my contract. Hate, hate, hate this company. After years of contracts and thousands of dollars paid, never ever again--as soon as my contract is up in a couple of months, it is over. More...
    (Mobile Phones)
    cocoadog1's Picture   cocoadog1    0 Comments   Comments
  • Verizon store Poor Customer Service

    Went to the Verizon Store to return a cover I bought for my tablet , I was frustrated to find that there is not a help desk for returns, I then asked to just go find the right one and was told they were in the back ,so you just wait with the others that are buying phones even though I just have a return ?? my face said what I was thinking I am sure, he politly told me about a 15 min. wait. I sat their for a stinking hour listing to customer reps with customers talking about their dogs and numerous other conversations while the room was filled with people waiting for help, reps would finish... More...
    (Shopping, Chain Stores)
    Cindy182's Picture   Cindy182    0 Comments   Comments
  • Verizon doesn't care about individual customers

    I am a father of 2, I work full-time, i'm in grad school getting my MBA, my wife works full-time at a childrens' hospital. We cancelled our MiFi services over a year ago but it kicked back in and has been billing us for 8 months @ $52.15 = $417.20 I realized they were still billing us and called to see if the charges could be refunded since the data usage report indicated no data had been used in 8 months. They wouldn't budge. They gave no refund. I need the money. Verizon does not care about individual customers. More...
    (Mobile Phones)
    bcebce987's Picture   bcebce987    0 Comments   Comments
  • I was a customer for 12 years

    I believe I started with Verizon in 2001. I got my phones on discount, kept the contract, and always paid my bill with a credit on my account. This year I needed to start saying money and the phone was one of the things that needed to change. I owned my iPhone 4, there was an $80 credit, and I was now on Month to Month for about 6 months. I bought another phone and transferred my phone number that I have had since 1999. I did everything that was expected of me. I then go to sell the phone and the ENS was bad, I was told it happens normally when you owe money or if you void your contract... More...
    (Mobile Phones)
    lowrah's Picture   lowrah    0 Comments   Comments
  • Verizon Wireless

    Verizon's customer service rep assured me I could merge my iPad's account with my cell phone account and I would save money. I asked if I would have to pay an activation fee, and she insisted I would not because my iPad account already was active. So I agreed. My first merged bill arrived, and there was a $35 activation fee. So I called to correct the error. The new customer service rep refused to reverse the fee, saying it was a legitimate charge. I asked for a supervisor, and customer service supervisor "Michael" employee number V0PIM23 also refused to reverse... More...
    (Mobile Phones)
    JEstrada's Picture   JEstrada    0 Comments   Comments
  • Windows vista

    My router won't respond to my desktop. All my other devices work fine wirelessly, but not the Ethernet for my desktop. The employees that work at Verizon help centers are a bunch of freaking morons. There are no problems with the wires i use. I always get 'error 651' when I try to connect. I have looked EVERYWHERE for a solution but I can't find one. I asked for help on live chat and wasted 30 min with the first moron trying to ask me if I had Internet service. Then he told me he will transfer me to the tech department. I am tired of Verizon and have been messing with... More...
    (Repair Services)
    Jfreak1997's Picture   Jfreak1997    0 Comments   Comments
  • Worst Customer Service EVER

    First off, you'd spend less time actually getting Google on the phone. But when you finally get through to a representative, be prepared to explain your question at least 6 different people as you get transferred back and forth. I spent a cumulative 3 hours (you read that right, THREE HOURS) trying to address a simple issue, which is as yet unresolved. Optimum, who has an inferior product, at least gets you to a single agent within 10 minutes who can work with you to solve your issue without handing you off to someone, who then hands you off, ad infinitum. With the obligatory 10-15... More...
    (Cable TV)
    Douger's Picture   Douger    0 Comments   Comments
  • verizon fees fees and more fees

    I have been a loyal customer for several years and I am very upset about all these fees.I just reuped our 2 year contract and had to pay verizion 30.00 per phone 150.00 for my family plan .. How dare you ..... I was also told that if I did not use the internet to get our new phones it would be 50.00 per phone more at the store RIP OFFF We would think that you.. verizion.. would take care of an exzisting contract ..we also changed our home phone to verizion and another fee of 35.00 at this point I will fufill my 2 year contract and after all these years I will change my... More...
    (Mobile Phones)
    micar's Picture   micar    0 Comments   Comments

    (Cable TV)
    JC1965's Picture   JC1965    0 Comments   Comments
  • Do not bundle

    I don't even know where to start. This has been the most miserable customer service experience of my life. The bundle I created was supposed to cost about $100/month, and every bill has been at least $175 due to random charges showing up on my bill. I have had to call every single month and argue on the phone with both direct tv and verizon because neither will take responsibility for the mess. I want out of my contract, but it will cost me $400 dollars because of the contract with Direct TV. It's a terrible idea to bundle with these two because you're stuck with a bill that... More...
    (Cable TV)
    andreamd's Picture   andreamd    0 Comments   Comments
  • Verizon - wanting us to change to Fios.

    I live in the Parkville area (Woodcroft) and had a visit from one of your sells reps today. He wanted me to change to Fios, I told him I was not interested and he continued the pressure and I told him again I was not interested and told him I did not want to con tinue the conversation and he was very rude. I asked him to leave and he still was rude and insulting. Thought you should know, pressure tactics is not the way to go. More...
    judjoe's Picture   judjoe    0 Comments   Comments
  • false advertising - meaningless contracts

    Verizon Fios marketing is purposefully confusing and misleading. If you sign up for Fios be prepared to pay for hidden and undisclosed fees and charges. Even though I have a 2 yr contract they can still raise the monthly charges. I guess I have a contract with them but they don't have one with me! The reason I asked for a 2 yr contract because I foolishly thought I would be locking in a stable price. But that is not the case. There is no advantage to the customer for having a contract so don't have one. Verizon is a classic example of a company that make money through tricks and... More...
    (Cable TV)
    rrenzulli's Picture   rrenzulli    0 Comments   Comments

    Dear Sir/Madam, On April 20, 2012 I called to the VERIZON and asked about the I switched to FIOS, because I received promotional from Verizon Updates and Renewals for my old account # 000011624934. This promotional show Verizon Triple Play 2-years Plans Total $69.99/mo. Additional I order FIOS Russian Package with Special Off 50% off from regular price $29.99 month. Customer Service Representative his name is Michel, he said that would match it and he gives me price for FIOS Triple Play - $69.99, Russian Package - $15.99, total $85.98 3 Boxes Free. Total with taxes ~ $96.82.... More...
    MFRADLIN's Picture   MFRADLIN    0 Comments   Comments
  • Worst customer service ever!

    I have had the worst experience trying to get Fios. I have been on the phone with 4 different representatives. No one gives the order number since they can't generate one until the order goes through. AND my order would not go through because they could not verify my social??!!so i'm told i need to pay $125 as security deposit. I'm told I SHOULD be ABLE to get it in 6 months if all my payments are on time. But the representative is not sure?!? Then even after I agree to this, he is unable to process my order because his computer crashed! so i'm suppose to expect a call... More...
    (Internet - Sponsored by DIRECPATH)
    grrrr's Picture   grrrr    0 Comments   Comments
  • Verizon Business Customer Service is woeful

    I am discouraged. Does Verizon support small business or give lip service? I have a buried cable that got severed. They ran a temporary line and put the job ticket in for repair. Eleven days later I am on my third job ticket [other two were lost in the system] and no resolution in sight. Miss Utility rep tells me Verizon lied when they said order was put in. They have no record. Will someone please help? Two years ago I had to contact a District Supervisor and beg him to come out. When Verizon works it is great, but if you have a problem, watch out. I am one out of a million business... More...
    (Repair Services)
    Magazinepro's Picture   Magazinepro    0 Comments   Comments
  • I hate FIOS TV

    I switched to FIOS because Comcast was devoid of customer service. After 6 months, I can say that Verizon FIOS is worse than Comcast. Eight times out of 10, FIOS cable box needs to be reset. It is frustrating to turn on the TV to have to unplug it for 30 seconds, reboot, etc. On Demand content has greatly been reduced in 2012. The automated customer service is slow, frustrating, and useless. The website is cumbersome and difficult to navigate. It seems impossible to talk to a human being at Verizon. I wanted to like FIOS and Verizon especially since my father used to work there.... More...
    (Cable TV)
    Linden1's Picture   Linden1    1 Comments   Comments
  • I hate V. fios

    Although I am loving and peaceful, verizon has pushed me over the edge. Two years ago, I switched to Cablevision♥. Verizon has had credit services try to collect money that I do NOT owe for equipment that I returned. In the last few years, this matter has been settled more than once,. I even have a confirmation # from the last time a Verizon agent told me that it was a mistake, they got the packages, and that I do not owe anything! She was supposed to send it to the data base, so this will end. · ·. I just called them again. They claim that I did not return the... More...
    (Cable TV)
    Joycezg's Picture   Joycezg    0 Comments   Comments
  • Verizon Customer Abuse: A Complaint and Cautionary Tale

    Verizon Customer Abuse: A Complaint and Cautionary Tale by DJ Arnoldo I was a Verizon (VZ) customer from 1996 through 2011 (15 years!), and I paid every VZ bill in full immediately. Although there's never much to like about the phone company, when things went wrong VZ usually made things right one way or another. About a year or two ago, I noticed a significant decline in VZ customer service generally. In September 2011 my service bundle fee went up by $15 without warning, and I called VZ several times to try to get back the rate I had. Failing in that, on September 17, 2011, I... More...
    (Internet - Sponsored by DIRECPATH)
    DJArnoldo's Picture   DJArnoldo    1 Comments   Comments

    Dear Customer Relations, I am writing this email in regards to my account  # (phone # 714-892-3853)with your company.  I am very disappointed with the quality and the service that you have provided us.  Since May of 2011, I have had problems with your service as well as your customer service.  I was doing research online and found that the package I was paying for was offered at $40.00 dollars less than what I was currently paying.  I then called up your customer service representative (Gina on May 9th, 2011) and the conservation was actually documented.... More...
    (Cable TV)
    dtruong31's Picture   dtruong31    0 Comments   Comments
  • FIOS Triple Freedom

    I have Verizon FIOS triple freedom and have for some time. I was approached by Comcast and offered the same service for $35 less. I like Verizon and would like to stay with them. I have made 3 calls to customer service and asked them to remove the rental for the 3 High Definition STB rental boxes at 9.99 each. That would give me approx. the same savings as Comcast. I saw on TV the $84.99 FIOS Triple Play and thought maybe I could get my triple freedom for $30 less and stay with Verizon. I was told that FIOS triple play is for new customers and that I did not qualify. My question... More...
    (Cable TV)
    glenda41's Picture   glenda41    0 Comments   Comments
  • bad service droid 2

    I've been with verizon since cell phones came out. Every 2 yrs I get a phone upgrade and never had any problem. I got a droid 2 global which I LOVED until it started rebooting every hour or 2! Since I got it online, I have to deal with it online, but there is no email to contact anyone. We've removed apps and tried everything..I need a new phone! Would be nice to be able to get some assistance or at least talk to somebody without waiting an hour! More...
    (Mobile Phones)
    bluemoore's Picture   bluemoore    0 Comments   Comments
  • Terrible Service

    Dear Joyce, I have attempted to reach you by phone to discuss my comments you express my concerns as well as discuss any other questions that I had related to your Verizon Wireless account. Additionally, I would like you to know why you have not returned my contact. You stated "it is very important to us as we continuously strive to improve our customer service processes". I will not make additional attempts to contact you regarding this matter but will welcome a call at 715 579-4157, should you decide to contact me. As a Verizon Wireless customer I have given you every... More...
    (Mobile Phones)
    sanfordj's Picture   sanfordj    0 Comments   Comments
  • Payment for internet

    Dear Sir/Madam, We have got multiple problems and a confusion with payment for internet service provided by Verizon. Our address is: 1521 12th street North Apt 5, Arlington Virginia. Zip code 22209. Tel: 703-812-0374 and 571-431-2481. We use only internet and we pay always on time. The problem is when we came to the USA as new immigrants we did not have SSN and our friend Mr.Vitaliy Kim opened an account with Verizon for us. Then we asked Verizon to close his account and we paid regularly from Verizon internet site. We paid to the account 9548005302. We always paid from this account... More...
    Bekbulat's Picture   Bekbulat    0 Comments   Comments
  • Worst Billing Ever

    I have been with many cellphone companies in my life and none of them have mishandled my account like Verizon has. Every month I had to watch my account and read it line by line because Verizon would charge me for services that I did not even have. On Feburary 23rd of this year I had 8 lines of service with this company. Since there is a 5 line per contract max, the supervisor agreed to cancel three of the lines and waive the ETF on all three of the lines. Also, in November 0f 2010 I brough three LG comos phones and was double billed for all three of the phone for an over-charge of 153.00.... More...
    marycathy's Picture   marycathy    0 Comments   Comments
  • Fios internet Install service review

    Verizon FIOS missed all these install date after I cancelled my other service!!! Order Date: Mar 08, 2011 Internet Speed: FTTP_15M_5M_TRUE Installation Date*: Mar 09, 2011 Technician Arrival Window: 3:00PM-5:00PM • Verizon FiOS Internet Service Order Number: 0C5006168 • Scheduled Installation Date: Mar 26, 2011 • Scheduled Appointment Time: 3:00PM-5:00PM(Hrs)EST • Product Package: Verizon FiOS Internet Service • Scheduled Installation Date: Mar 30, 2011 • Scheduled Appointment Time: 8:00AM-12:00PM(Hrs)PDT • Scheduled Installation Date: Apr... More...
    Benjogali's Picture   Benjogali    2 Comments   Comments
  • Incompetent

    Just hung up after about 4 hours trying (with 4 reps) to verify pricing and technical details for FIOS "bundled" services. Each time I called I was told something different, and never were the reps interested in hearing what the last said nor the quoted pricing. Finally, after hearing too often that the "last person was wrong" I cancelled the order. I felt that i could not trust them to know what their system does, nor what the configuration or technical requirements are. More...
    (Cable TV)
    Jerryl's Picture   Jerryl    0 Comments   Comments
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